Before you can use ARC, this computer needs to be linked to your license. ARC calls this connecting. It starts in the ARC launcher and finishes in your browser through the Portal. You only do it once per computer.
Connect this computer
- In the ARC launcher, select Connect.
- Your browser opens to the Portal page titled Connect ARC. Sign in if you're asked to.
- The Portal lists the licenses you can use here. Each row reads ARC Software · <your location name> — the location name is how you tell them apart. Select Connect next to the one for this location.
- A success page confirms the link and opens ARC automatically a couple of seconds later.
If your account has only one license to connect, the Portal skips the picking step and connects it for you.
While you’re finishing up in the browser, the launcher window says Finish setup in your browser and its button changes to Open browser — use it if you closed the tab by accident. Once the activation arrives, the launcher switches to Open ARC and you’re ready.
No licenses listed?
If the Portal says No license is available to connect, you probably haven’t added a subscription yet. Select Manage account to add one, then come back and try Connect again. See Create your account.
Moving ARC to a different computer
A license runs on one computer at a time. If you’re replacing the ARC server, just install ARC on the new computer and connect it — the same license appears with the note Active on another computer. Move it to this one. and a Move here button.
ARC asks you to confirm before it moves, naming the computer it’s leaving when it knows the name:
Move ARC to this computer? ARC is currently active on another computer. Continuing will disconnect it and move your license here. Continue?
The old computer keeps running until its next local midnight, so a move never cuts a game short.
One computer, one location
Your subscription covers ARC on one computer at one physical business location. Other devices on that network — staff computers, room displays, control stations — connect to it and don’t need their own license. A second business location needs its own subscription.
What’s next
ARC is connected and running. Next, get to know the ARC launcher — how you start, update, restart, and quit ARC from the tray.