Insights is the part of ARC that looks backwards. The Control page is about the game happening right now; Insights is about every game that has already finished. It is where you go to answer the questions an owner actually asks — is this room too hard, when are we busiest, how many hints does a typical group need, and what exactly happened during that one session a customer complained about.
You reach it from the Insights item in ARC’s main navigation. Every page inside works on one game at a time, so the first thing you do is pick the room you want to look at.
The four tabs
Insights holds four tabs. Two of them are finished and doing real work today; two are named and clickable but not built yet.
| Tab | What it’s for | Ready? |
|---|---|---|
| Analytics | The numbers and charts — success rate, run times, hint usage, and when your rooms actually get played. See Analytics. | Ready |
| Leaderboards | Rankings across the teams who have played a game. | Not yet. Opening the tab shows a single line saying leaderboards and rankings are still being built. |
| Timelines | The per-session record — pick one past run and read exactly what happened, in order. See Session Timelines. | Ready |
| Staff Metrics | Performance and coaching numbers for your team. | Not yet. Same as Leaderboards — the tab opens to a short note saying it is still being built. |
Two tabs are placeholders on purpose
Leaderboards and Staff Metrics are visible so you know they are coming, and they turn up in ARC’s search results, but there is nothing to configure and nothing to read in them yet. If you click one and find a single sentence, nothing is broken — that is all there is today.
What counts as a session
A session is one recorded run of a game. ARC writes one when a game finishes, and that record is what every page in Insights is built from.
A few things decide whether a run shows up here at all:
- Include in analytics. Each run has an Include in analytics checkbox in Session Details on the Control page. Leave it on for real groups; turn it off for a practice run or a staff walk-through you do not want skewing your averages. See Running a Game.
- Testing runs never count. A game set to testing mode does not contribute to Insights, whatever the checkbox says.
- Retired games are hidden by default. If you shelve a game, its history is still there — you just need to turn on Show retired games in the game picker to see it.
Choosing the game and the window
Two controls set the scope for everything on screen, and they carry across between Analytics and Timelines so you keep your place when you switch tabs:
- The game — chosen from the game picker at the top of the page. Its menu lists your active and testing games, with a Show retired games toggle at the bottom.
- The date range — a control in the dock offering 7 days, 30 days, 90 days, All time, or a Custom From/To pair. ARC starts on 30 days.
Alongside the range sit two chips, wins and losses, that let you narrow to just successful or just failed runs. Both start switched on.
Runs with no result need both chips on
Some sessions end without a verdict — staff pressed End rather than Success or Failed. Those runs only appear while both the wins chip and the losses chip are on. Turn either one off and they quietly drop out, because narrowing to wins or losses means you asked for decided games only.
Who can see Insights
Insights is one of the areas you can restrict per person in Staff & permissions, where it is described as “Session history, analytics, and leaderboards.” There are three levels:
| Level | What that person gets |
|---|---|
| No access | The whole Insights area is replaced by an unlock prompt. |
| View only | Everything is visible but read-only — no editing or deleting sessions, no saving reporting criteria, no clearing history, and the chart-display gear buttons do not appear. |
| View & edit | Everything, including the changes listed above. |
One exception is worth knowing: the location-wide retention settings inside the Timeline & History drawer need full System access, not Insights access. A manager can easily hold one and not the other. See Session Timelines for what that drawer does.
Unlocking is one visit at a time
If an area is locked and you unlock it, that permission lasts until you leave Insights. Come back later and ARC asks again.
Where to go next
- Analytics — the charts and numbers, and the Reporting criteria that decide what a run counts as.
- Session Timelines — find a past game and read it minute by minute.
- Running a Game — where Session Details and Include in analytics are captured in the first place.
- Objectives — the puzzle steps whose timings feed the objective table in Analytics.